Personal Information

Sage Visvamitra India LLP is a company that operates under the laws and regulations of Section 12(1) of the Limited Liability Partnership act. 2008 and has its main office at Plot No 68/1529, Apsana Garden, Nuagaon, Bhubaneswar, Khurdha, Odisha 751002, India. Sage Visvamitra India LLP owns the brand Visvamitra and the website of visvamitra.in (“Website”). This Privacy Policy explains how Sage Visvamitra India LLP handles data protection and privacy in accordance with the applicable rules and standards.

In this document, ‘we’, ‘us’, ‘our’, ‘ours’ mean Sage Visvamitra India LLP. Whenever we have used ‘you’ or ‘your’, this refers to YOU.

We take data privacy seriously. This Privacy Policy gives you the relevant information about how we collect and use your data on the Website. As a visitor/ customer to the Website, you are requested to read the Privacy Policy carefully. By using the services offered by us on the Website, you consent to the collection and use of your data by us as described in this Privacy Policy.

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Personal information gathered by us.

When you join our Website, we collect some personal information from you, such as your first and last name, email address, mobile number, username and password, date of birth, gender, residential and shipping address, postal code and so on. We also monitor how you browse our Website, like the pages you view, the links you follow and the frequency of your visits. Sometimes we receive some additional information about you from other sources, like when our carriers update us on your delivery status and address changes. We use this information to update our records and to make your shopping experience easier.

We only request your personal information because we use it to manage your account, process your transactions, respond to your requests and communicate with you. You can decide not to share it with us, but then you might not be able to access and use all the services we provide on the Website.

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Why do we collect your personal information?

We may collect personal information about you through voluntary registration or online surveys, or a combination of both. This information is used to register you on our website, verify your identity so that you can use the website, facilitate payment transactions on the website, communicate with you, offer promotions to you, update you on our products and services, and maintain your account with us.

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We use your information to operate, provide, develop and improve our products and services. Without limitation, these purposes include:

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1. We use your information to accept, handle and process your orders, deliver the product/s you ordered, process payments for the order placed by you on our Website, to communicate with you regarding the status of your order and for providing you with promotional offers.

2. We use your personal information to provide functionality as well as to analyze the performance of our Website so as to fix any errors and further, to improve the user ability as well as the effectiveness of our Website.

3. We use your personal information to recommend certain promotions and products that might be of your interest. Further, we use your personal information to identify your preferences and to personalize your experience on the Website.

4. We use your personal information to communicate with you via different channels e.g. phone, e-mail or chat, in relation to your use of our Website i.e. your orders placed, queries raised, to recommend certain promotional offers being run on our products etc.

5. We use your personal information to display interest-based advertisements that might be of interest to you, with regards to certain of our products as provided for on our Website.

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Manner of collection of information

We collect information whenever you interact with us through our website or from other sources, such as updated delivery status and address information provided by you to our carriers. When you browse, access or use our website, our servers may collect information about your activities on our website through cookies, permissions or other trackers.

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Our website may contain links to third-party websites that we do not own, manage or control. We are not responsible for the privacy practices of such third-party websites. Some web browsers have a “Do Not Track” feature that lets you inform the concerned website that you do not wish to have your online activity tracked on the said website. However, these features are not yet uniform across all browsers. Our website is not currently set up to respond to those signals.

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Consent

By using our website and/or providing your personal information while registering your account on our website, you consent to the collection and use of the information you disclose on our website in accordance with this privacy policy. This includes your consent for sharing your information as per this privacy policy. By accessing and using our website, you accept the terms of the privacy policy, terms of use, shipping policy as well as cancellation policy. Furthermore, you consent to our use and disclosure of your personal information in any manner as described in the privacy policy.

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When your personal information may be disclosed to other parties!

We do not sell or share your personal information with any third party for commercial gain/ profit. We may share or be required to share your personal information, without limitation, as follows;

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1. with our business associates/ partners in order to deliver you the products that you have ordered from our Website;

2. with our payment gateway partner when you initiated a payment using your credit/ debit card on our Website;

3. with the concerned authorities when it is a legal obligation to do so e.g. to assist with detecting and preventing fraud;

4. with the concerned authorities when it is a requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests;

5. when we have a legitimate business reason for doing so;

6. when we want to send you information and promotional material regarding our products and services;

7. when we have asked you for your consent to share it, and you’ve agreed to the same; and

8. to improve your online shopping experience with us.

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With whom your personal information will be shared!

We will not use your financial information for any purpose other than to complete a transaction/order that you have placed with us through our website. We do not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties except in cases where you placed an order for our products and such information is necessary to be shared with our third-party associates/partners so as to ensure that the said products are successfully delivered to you. We have appropriate contracts in place with our third-party partners. This means that they cannot do anything with your personal information outside the scope permitted by us. Our third-party partners hold your personal information securely and retain it only for the period specified in our contract with them. Furthermore, we may use your personal information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety and security of any person, violation of the website’s terms of use or to defend against legal claims. In special circumstances such as compliance with court orders, requests/orders from legal authorities or law enforcement agencies requiring such disclosure.

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How do we secure and protect your personal information!

We are committed to protecting your personal information, which is collected, possessed and stored by us. We have security measures and appropriate physical, technical and managerial safeguards in place to protect your personal information from unauthorized access, alteration, transmission and deletion. Our servers are only accessible to certain authorized personnel and your personal information is shared with the concerned personnel on a strict need-to-know basis so as to complete the transaction and provide you with the products requested by you from our website. Although we strive to maintain and safeguard the confidentiality of your personally identifiable information, transmissions made by means of the internet cannot be made absolutely secure. By using our website, you agree that we shall have no liability for disclosure of your information due to errors in transmission or due to any unauthorized acts committed by third parties. We keep the information collected from you on our systems or with our third parties for as long as it is required for the purposes set out in this privacy policy and for legal and regulatory reasons. We shall take all reasonable steps to delete your personal data that is no longer required. By accessing our website and providing us with your information, you agree.

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1. that we can communicate with you electronically regarding the security, privacy and administrative issues relating to your use of our Website; and

2. that we can take adequate physical, managerial and technical safeguards to preserve the integrity and security of your data till the time you use and access our Website.

 

The data collected from customers on our website is stored in the servers of Wix.com Inc. (“Wix”) and appropriate security measures compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 have been undertaken by Wix to protect the data against unauthorized access to or unauthorized alteration, disclosure, or destruction. These include internal reviews of data collection, storage, and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where personal data is stored. Details on the security practices and procedures are available at the link below: Wix Platform Trust Center.

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Children’s privacy

On our website, all financial transactions are to be carried out by adults only. If you are not an adult i.e. a minor below the age of 18 (eighteen) years, you may access and browse our website but you are barred from making any purchase on the website without any adult supervision. Furthermore, all minors are barred from registering and submitting their personal information on our website.

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Procedure to be followed for correcting any inaccuracies in your personal information submitted to us.

To correct or to update any information that you have provided to us, our Website allows you to do the same online itself. In the event of loss of access details, you can send an email to SAGEVISVAMITRA@GMAIL.COM

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Contact us.

For any further queries and complaints related to privacy under the applicable laws and regulations, you could reach us at:

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Contact email address: SAGEVISVAMITRA@GMAIL.COM

Phone: 8093003393

Contact days: Monday to Sunday (10 am to 7pm)

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In accordance with the Information and Technology Act 2000 and Rules as well as the Consumer Protection Act 2019 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:

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Grievance Officer – Customer Sales

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Name: Prasant Swain

Email: SAGEVISVAMITRA@GMAIL.COM

Address: Plot No 68/1529, Apsana Garden, Nuagaon, Bhubaneswar, Khurdha, Odisha Bhubaneswar Orissa 751002

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We urge you to provide a detailed description of the information, violation, objectionable content, or your complaint/grievance, to allow us to effectively resolve your request. We make our best efforts to resolve grievances within 30 days of receiving a complaint, or within the timelines stipulated under applicable law.

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Notification of changes in the Privacy Policy

We keep our privacy policy under review to make sure it is up to date and accurate. Any changes we make to this privacy policy in the future will be posted on this page. We reserve the right to change or update this privacy policy at any time without any prior intimation to you. Such changes shall be effective immediately upon posting on our website. You are required to review our website’s privacy policy regularly to keep yourself abreast of the changes, if any.